Terms and Conditions for Family Day Out (For 2 Adults)
1. This voucher entitles the end-user for a Couple’s Day Out (this includes 2 pax/adults) from Monday to Sunday at a selected resort across selected cities in India.
2. A minimum of 2 days and a maximum of 7 days advance notice is mandatory to make a booking. The customer will be required to select at least 2 dates and 2 venues within 15 days gap between both dates.
3. Venue blackout dates apply.
4. Offer includes: Welcome Drink, Lunch Buffet / Set Menu for 2 Adults only & Evening Snacks
5. In addition, the voucher holder will also receive 1 complimentary activity available at the venue for 2 adults.
6. The voucher holder is required to carry the government-issued ID Proof clearly mentioning their name and Date of Birth at the venues on arrival.
7. Any equipment, apparel required to participate in the free activities are to be brought by the customer. The resorts will not provide the equipment or apparel required to experience the complementary activity.
8. The complimentary activity offered may vary from venue to venue. You will be informed of the complimentary activity in advance during the time of the booking. They will include experiences such as Swimming pool access, access to sporting and recreational facilities, etc. One activity will be provided on a complimentary basis.
9. Additional services such as Accommodation, Parking Charges, Corkage, Telephone charges, cost of additional food and beverages ordered, Paid Activities, etc at the venue are not included in this package and are to be Borne by the voucher holder extra on actuals. All additional services will be charged as per normal menu rates at the venue.
10. Any additional people or children accompanying the voucher holder will have to pay full price at actuals as charged by the participating venue/resort.
11. Participating Venue / Resort cannot guarantee the availability of the experience for any additional individuals, children, accompanying the voucher holder. The voucher holder is requested to call the venue/resort in advance to check the availability for additional guests who are to accompany them and pay in advance directly to the resort/venue prior to their date of booking.
12. The voucher can be redeemed on advance bookings only. Minimum 2 days of advance booking is mandatory.
13. During booking you may be required to provide anyone form of photo identification that may be validated at the resort. Forms of ID which are accepted include Aadhar Card, Voters ID, Pan Card, Driver's license, Passport. Please ensure you carry this same form of ID while visiting the resort on redemption.
14. Particulars of visiting persons are to be provided to our booking team at the time of booking. No variation in the visiting party can be allowed once booked.
15. To avail of the experience, you will need to present your voucher at the venue upon your arrival.
16. The Family Days out voucher cannot be used in conjunction with any other promotional offer marketed by the resort or promoter.
17. We consider a venue within 200 km from the city of your purchase to be in your area. In the case that there is no venue in your area, your details will be kept on record until such a time as a venue is recruited. PREMIER SALES PROMOTIONS PVT LTD will use reasonable endeavors to recruit a venue in your area, but if this cannot be guaranteed you will be offered an alternative which may involve a journey time of greater than 200 kilometers. Such an offer shall fulfill all promotional obligations to you.
18. In event of non-availability of the promotional venue on the requested date, Premier Sales Promotions Pvt Ltd reserves the right to offer alternate resorts or dates within +/- 3 dates from the requested date.
19. Participating venues reserve the right to vary their conditions of acceptance of the voucher and their normal entry conditions or restrictions (concerning dress code, minimum. age, times, dates & other matters). Customers are requested to check with the venue prior to arrival.
20. The availability of venues will be highly restricted and limited during special occasions including but not limited to public holidays, Festivals, Long weekends, Elections.
21. If you fail to cancel your booking within 48 hours of the appointment, or do not show at the venue, your voucher will be deemed as redeemed.
22. Any changes or rescheduling of your bookings need to be made 48hrs. prior to the date of redemption.
23. As part of the terms of this promotion the venues/resorts do not entertain direct walk-in customers. All customers are requested to make reservations in advance via the promotional website. No bookings / bills / invoices shall be accepted via Phone/Email.
General Terms & Conditions
1. This offer entitles the end user to redeem Couples Day’s Out (includes 2 person/adults) at Participating Venues in select cities of India.
2. Offer valid in select participating outlets and Select cities.
3. This offer is not available to employees, Agents, Dealers, or Distributors of Reliance Retail Limited and PREMIER SALES PROMOTIONS PVT LTD, its clients or agencies and their immediate families.
4. The usage of this Voucher is incumbent upon the terms & conditions to be followed by the voucher holder/purchaser. Such conditions need to be followed by the voucher holder/purchaser.
5. Only printed invoice/bill that includes in a legible manner the Store Name, Store Address, Store GST No, Date of Purchase (from 13th April 2023 to 15th May 2023), Invoice/Bill No, , and prices will be considered as an eligible receipt for the purpose of claiming rewards.
6. No handwritten bills/invoices or photocopied bills/invoices will be considered.
7. Only the purchases made between 13th April 2023 till 15th May 2023 will be considered for rewards.
8. The invoice/bill copy should clearly mention the eligible products.
9. The invoice/bill copy should be in ENGLISH language only.
10. One single bill/invoice will be valid for one voucher / reward code, regardless of the number of eligible SKUs purchased in that invoice. The booking needs to be completed within 15 days from the date of receipt of reward code.
11. The Promotion shall run in select outlets of centro in select cities of India on purchase of Rs. 6999 and above in a single bill.
12. Only one voucher per booking will be entertained. Multiple vouchers cannot be booked together.
13. A Maximum of one voucher may be used per person, per mobile number/email id, per household, per invoice, per venue, per booking group (group is defined as more than one person accompanying the voucher holder).
14. This voucher has no monetary value, is non-transferable and cannot be used in conjunction with any other promotional offer
15. The usage of this voucher is incumbent upon few conditions to be followed by the voucher holder. Such conditions need to be followed by the voucher holder. Photocopied, torn or mutilated vouchers will not be accepted.
16. This offer is subject to promotional availability and government regulations.
17. This offer is not exchangeable for “cash” or for sale.
18. Availability of this offer is limited in case of Public Holidays & Bank Holidays.
19. The list of participating venues remains subject to change.
20. Participating venues reserve the right to vary the timings and offer availability. Some venues have restricted timings on the availability of the offer. Customers are recommended to call the concierge in advance to check the exact terms of the offer.
21. This voucher has no monetary value, is non-transferable and cannot be used in conjunction with any other promotional offer. Photocopied, torn or mutilated vouchers will not be accepted.
22. The “How to Use” instructions form a part of these Terms & Conditions. Any costs associated with entering the promotion, including accessing the promotional website, are the responsibility of each entrant. Also, regular call and message rates will apply as per the consumer telecom operator in their respective circle.
23. If Premier Sales Promotions Pvt Ltd has already emailed or sent by SMS, Premier Sales Promotions Pvt Ltd will not re-send the voucher code to any new or corrected email address or phone number nominated by the entrant.
24. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorized intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
25. The Promoter is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset or computer related to, or resulting from, participation in this promotion or the downloading of any materials related to this promotion.
26. If for any reason this promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions made under applicable State or Territory legislation.
27. Caution: any attempt to deliberately damage the Promoter's promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by an entrant, the entrant agrees to indemnify the Promoter for those losses, damages, and costs.
28. Reliance Retail Limited and Premier Sales Promotions Pvt. Ltd. accept no responsibility, financial or otherwise for the misuse of Premier Sales Promotions Pvt. Ltd. vouchers and are not liable for any personal loss or injury and cannot be held responsible for any disagreement concerning quality/ availability of featured venues.
29. In the event of large promotional uplift, venues reserve the right to book voucher holders up to 3 months from the date our agents call you to make a promotional booking.
30. Premier Sales Promotions Pvt. Ltd., its clients, agents, and distributors cannot replace any lost, stolen, or damaged vouchers and reserve the right to withdraw or amend any details and/or prices without notice.
31. Premier Sales Promotions Pvt. Ltd. Is acting as an executing agency for this promotional offer and holds no legal and financial liability on unclaimed offers, incentives, vouchers etc beyond the applicable period of the promotional offer.
32. Reliance Retail Limited does not endorse the quality of any of the products or services being offered as vouchers under the Offer. Any complaints or queries pertaining to the same would have to be taken up directly with the Premier Sales Promotions Pvt Ltd. of such a product or service.
33. The “How to Use” instructions form a part of these Terms & Conditions
34. These Terms & Conditions are subject to Indian Law and the exclusive jurisdiction of the Courts in Bangalore.
35. Last date to register the voucher: 25th May 2023. Offer Valid till 12th June 2023.
36. Promoter: Reliance Retail Limited
37. All offers are supplied by Premier Sales Promotions Pvt Ltd., Mitra Towers, Bangalore -560001, India. E-mail: feedback@bigcity.in. All queries should be sent to this address.
38. For the cities Ranchi, Siliguri and Patna the offer applicable is movie for 2.
